![]() Follow right escalation flow based on request complexity.Responds to client inquiries within SLA targets.Performs testing to ensure that solution was successful. ![]() Performs troubleshooting to diagnose root cause and resolve issue quickly and effectively.Manages client inquiries and accurately documents incidents via online case management tool.Provides timely responses to first level technical issues via phone calls and emails.Complete pre-determined range of tasks and follows Client Technology Services processes, helping the team to achieve key performance goals. Provides technical support for Online Booking tools and CWT tools for CWT clients, troubleshoots and resolves technical issues and elevate to vendors or internal CWT teams if required. HTC Global Services India Private Limited (3) (14)īUNCH MICROTECHNOLOGIES PRIVATE LIMITED (4) RELIANCE NIPPON LIFE INSURANCE COMPANY LIMITED (36)Īditya Birla Management Corporation Pvt. NBFC ( Non Banking Financial Services ) (291) ![]() ![]() Operations Management / Process Analysis (1,851)Īpplication Programming / Maintenance (1,006) ![]()
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